Everything you need to know about ordering from LeatherGroups
We realize that picking the right Leather Furniture can be difficult and even a little scary, so our process is pressure free and our team will provide the information you need to make the best decision for you.
We love what we do because we don't focus on selling. Our team is committed to being of service first and letting the product sell itself. We will go to work for you, without any sales games :)
The best way to understand our leathers is to see them first hand. We'll send out samples of our leathers free of charge and educate you on the nuances of our Full Grain and Top Grain Leathers.
Need different dimensions or configuration not shown? Our reasonable custom fees and unique process allow our customers to get exactly what they need, all without adding extra production time. Click here to get a Custom Quote
Here are the Steps:
Select the options such as the leather, length, depth, etc. then add your items to cart and head to checkout. If you'd like one of us to be on the line while you order, open a chat, or call us at 877-888-7632 and we'll be happy to!
Use this area in checkout for any custom options & requests or notes we give you to enter. They are the first thing we look for and will be included in our Detailed Confirmation Process after you submit an order.
Once you submit an order, we'll check for Customer Notes then hand-type a line by line detail of your order for review. There's nothing we can't fix or adjust during this process. Once you confirm your order we'll begin production!
Once you've confirmed your order we're on our way! Within 24-48 hours after ordering you'll see a 50% Deposit charged to your Payment Type. We'll charge the Remaining 50% when we're releasing the order to the Shipping Carrier. Orders for any In-Stock or Clearance Items will have the full balance charged right about when we're shipping the order.
Learn more about what to expect during the order process below:
Production of our furniture takes approximately 8-10 weeks from the time an order is confirmed (updated 3/12/20), and White Glove Delivery will take approximately 10-14 business days nationwide. Here is how the order flow works:
Right away, our Craftsman construct your Solid Hardwood Frame and Leather Hides are allocated to your order
Our process is fairly quiet as your furniture awaits its turn on the upholstering line, with updates beginning about a week before your order is ready to ship
About 10-14 days before completion your order will enter the final stage of production where we finish fitting of cushion covers and upholstering
Once your furniture completes, we'll notify you about the scheduled pickup date for your order
About the time your order is picked up by our carrier, we'll send a few photos of your order that were taken just before packaging
Once pickup has occurred, we'll send a tracking email and your delivery will take approximately 10-14 business days
This option is popular for customers wanting to get their order into the production queue, or take advantage of a current sale offer, even while waiting on samples to confirm leather selection. When ordering as Leather TBD, you can take up to 2 weeks to make a final leather selection without slowing down production of your order. Simply select "Leather TBD" in the Leather Option list for the product you are ordering. We’ll confirm that option with you after you order, then begin production of your order.
Taking more than 2 weeks to make a final leather selection? No problem! It will add production time to your order, but we'll never rush you to decide!
The best way to understand our Leathers
We'll send them out right away :)