Reno Leather Furniture Collection

Our Process

Everything you need to know about ordering from LeatherGroups

No Pressure, Just Service

We realize that picking the right Leather Furniture can be difficult and even a little scary, so our process is pressure free and our team will provide the information you need to make the best decision for you.

Real Service, from a Real Person at LeatherGroups.com

Service over Selling

We love what we do because we don't focus on selling. Our team is committed to being of service first and letting the product sell itself. We will go to work for you, without any sales games :)

Free Samples of our Leathers and Fabrics to make sure you get it right

Free Samples

The best way to understand our leathers is to see them first hand. We'll send out samples of our leathers free of charge and educate you on the nuances of our Full Grain and Top Grain Leathers.

Customize the dimensions of any of our American made Leather Furniture Collections

Customization

Need different dimensions or configuration not shown? Our reasonable custom fees and unique process allow our customers to get exactly what they need, all without adding extra production time.

Once You're Ready

Here are the Steps:

Select product options on the Product Detail Page

Configure Options

Select the options such as the leather, length, depth, etc. then add your items to cart and head to checkout. If you'd like one of us to be on the line while you order, open a chat, or call us at 877-888-7632 and we'll be happy to!

Add any customer notes about customizations or special requirements

Customer Notes

Use this area in checkout for any custom options & requests or notes we give you to enter. They are the first thing we look for and will be included in our Detailed Confirmation Process after you submit an order.

We'll send you a hand typed detail order confirmation going over all of the details of your order

Confirmation Process

Once you submit an order, we'll check for Customer Notes then hand-type a line by line detail of your order for review. There's nothing we can't fix or adjust during this process!

After you Order

Once you've confirmed your order we're on our way! Within 24-48 hours you'll see a 50% Deposit charged to your Payment Type. We'll charge the Remaining 50% when we're releasing the order to the Shipping Carrier. Orders for any In-Stock or Clearance Items will have the full balance charged right about when we're shipping the order.

Learn more about what to expect during the order process below:

Mitt Sectional in Jet Buckskin

Order Flow

We quote approximately 6-8 weeks for production of our furniture and White Glove Delivery will take approximately 10-14 business days nationwide (closer to 3 weeks on a calendar). Here is how the order flow works:

  Delivery timing estimates cannot be guaranteed. Some regions and/or times of year can require additional time. See our Full Terms here

First step is construction of your frame and allocate leather for your order

Frame Construction

Right away, our Craftsman construct your Solid Hardwood Frame and Leather Hides are allocated to your order.

Second step is a wait in the order queue for a turn on the upholstering line

Order Queue

The first 6 weeks or so are fairly quiet, as your furniture awaits its turn on the upholstering line.

We'll let you know when your order enters the final stages of production

Final Stages

About 7-10 days before completion, we'll give you a head's up that we're entering the final stage of production

We'll schedule pickup with our White Glove Delivery Carrier

Schedule Pickup

Once your furniture completes, we'll notify you about the scheduled pickup date for your order.

We'll send you a photo or two of your order taken just before packaging

Sneak Preview

As your order completes and ships, we'll send you a few photos of your order taken just before packaging

We'll send you order tracking once the order has been picked up from our factory

Order Tracking

Once pickup has occurred, we'll send tracking and delivery will take approximately 10-14 business days.

Place your order, and select a leather when Samples arrive

Leather TBD

If you would like to get your order started, even before samples arrive, you can place your order as "Leather TBD" by selecting any leather in the product options then stating "Leather TBD" in the Customer Notes section of Checkout. Leather is not cut for 3-4 weeks, so you'll have time to narrow down your selection to the perfect leather!

Free Samples

The best way to understand our Leathers
We'll send them out right away :)

Request Samples