Everything you need to know about ordering from LeatherGroups
We realize that picking the right Leather Furniture can be difficult and even a little scary, so our process is pressure free and our team will provide the information you need to make the best decision for you.
We love what we do because we don't focus on selling. Our team is committed to being of service first and letting the product sell itself. We will go to work for you, without any sales games :)
The best way to understand our leathers is to see them first hand. We'll send out samples of our leathers free of charge and educate you on the nuances of our Full Grain and Top Grain Leathers.
Need different dimensions or configuration not shown? Our reasonable custom fees and unique process allow our customers to get exactly what they need, all without adding extra production time.
Here are the Steps:
Select the options such as the leather, length, depth, etc. then add your items to cart and head to checkout. If you'd like one of us to be on the line while you order, open a chat, or call us at 877-888-7632 and we'll be happy to!
Use this area in checkout for any custom options & requests or notes we give you to enter. They are the first thing we look for and will be included in our Detailed Confirmation Process after you submit an order.
Once you submit an order, we'll check for Customer Notes then hand-type a line by line detail of your order for review. There's nothing we can't fix or adjust during this process!
Once you've confirmed your order we're on our way! Within 24-48 hours you'll see a 50% Deposit charged to your Payment Type. We'll charge the Remaining 50% when we're releasing the order to the Shipping Carrier. Orders for any In-Stock or Clearance Items will have the full balance charged right about when we're shipping the order.
Learn more about what to expect during the order process below:
We quote approximately 6-8 weeks for production of our furniture, but our average production time is about 6 weeks. White Glove Delivery will take approximately 10-14 business days nationwide (closer to 3 weeks on a calendar). Here is how the order flow works:
Delivery timing estimates cannot be guaranteed. Some regions and/or times of year can require additional time. See our Full Terms here
Right away, our Craftsman construct your Solid Hardwood Frame and Leather Hides are allocated to your order.
The first 5 weeks or so are fairly quiet, as your furniture awaits its turn on the upholstering line.
About 7-10 days before completion, we'll give you a head's up that we're entering the final stage of production
Once your furniture completes, we'll notify you about the scheduled pickup date for your order.
As your order completes and ships, we'll send you a few photos of your order taken just before packaging
Once pickup has occurred, we'll send tracking and delivery will take approximately 10-14 business days.
If you would like to get your order started, even before samples arrive, you can place your order as "Leather TBD" by selecting any leather in the product options then stating "Leather TBD" in the Customer Notes section of Checkout. Leather is not cut for 3-4 weeks, so you'll have time to narrow down your selection to the perfect leather!
The best way to understand our Leathers
We'll send them out right away :)