Langston Leather Chaise in Italian Domaine Bronze

RETURNS

Everything you need to know about our Return Policy.

Return Policy

Our products are grouped into two main types for our return p olicy. Built to Order products, which consist primarily of the products we manufacture in California, and In-Stock products from our Guest Brands.

Mitt Sofa in Italian Brentwood Tan Leather

Built to Order Products

All of the Leather Collections built in our California factory are built to order and require a non-refundable 50% deposit that can only be refunded if the order is cancelled within 48 hours of when the order was placed. If a "Built to Order" order arrives damaged, we will pay to repair or replace the item(s) at our expense. We will determine if the item can be repaired to factory spec and if so we'll have a qualified technician come to your home to address the issue. If it cannot be repaired, we'll make you a replacement.

Committed to Taking Care of you

If everything isn't just right with one of our products, it matters to us and we'll do everything necessary to make sure you're taken care of properly. We're serious about honoring our obligation to serve our customers and our company is guided by that principle.

Ashton Leather Sofa by Luke Leather

In-Stock Products

In-Stock orders are specifically indicated on the product page as being "In-Stock". Most are supplied by Guest Brands. In-Stock orders that have not shipped from the origin warehouse can be cancelled at no charge. If an In-Stock order has shipped from the warehouse, or been received by you it can be returned and we will issue a refund excluding round trip shipping costs and a 10% restocking fee. You will just need to return the items in the original packaging and in unused condition.

Free Samples

The best way to understand our Leathers
We'll send them out right away :)

Request Samples